One thread per tenancy
Repairs, notices, rent queries and consent requests all in the same place, in order.
Timestamped and role-labelled
Each message shows who sent it, in what role, and exactly when — no editing history away.
Private to the two parties
Access is restricted to the landlord and the tenant on that tenancy. Nobody else can read it.
Downloadable transcript
Export the whole thread as a dated text record for a deposit claim, adjudication or your own files.
Where it pays off
- A deposit deduction is challenged and you can show when the damage was reported and what was agreed.
- A repair is disputed and the thread shows the date it was raised and the response time.
- A dispute escalates and the adjudicator receives a clean, chronological account instead of screenshots.