Only verified counterparties can rate
A rating can only be left by the landlord or tenant on a tenancy that exists on Signlet and has been signed by both parties. There is no open review form, so ratings cannot be bought, farmed or left by strangers.
One rating per party, per tenancy
Each party may leave a single rating, which they can update. Ratings are attributed as 'from a landlord' or 'from a tenant' with the date they were left.
Opinion, not allegation
Comments should describe your own experience — communication, condition, payment, conduct. Do not accuse the other party of a criminal offence, publish their personal data, or state as fact anything you cannot evidence.
Right of reply
Anyone who receives feedback can publish a reply beneath it. The reply appears on the same profile, next to the rating, so both accounts are visible to whoever reads it.
Right to challenge
If you believe a rating is inaccurate or unfair, you can challenge it. That opens Signlet's standard five-stage dispute resolution case with the other party, with the challenged rating and your grounds set out as the opening statement. The rating is flagged as challenged while the case is live.
Removal
Ratings are removed where they breach this policy — for example unevidenced allegations of criminality, third-party personal data, abuse or discriminatory language. A rating is not removed simply because it is unflattering.
Your data rights
A rating about you is your personal data. You can ask for a copy, ask for factual inaccuracies to be corrected, and object to the processing. Contact us and we will respond within one month.
Not a screening score
Signlet does not turn ratings into a pass/fail score and does not sell them for tenant screening. They are context, alongside your own checks.